Terms & Conditions

Online Ordering Platform (shop.southerndesigngroup.com.au)

Use of the platform

Access to this system is by invitation only and reserved in entirety for re-sellers. You must have a wholesale account with Southern Design Group to be able to log in, no public access will be granted to this site. Southern Design Group reserves the right to grant or remove access at our discretion.

Stock Levels

Stock levels indicated on the site are approximate only. While we take every measure to ensure these are as accurate as possible, we cannot guarantee that the entirety of the indicated stock will be available. Should you need to purchase stock amounts that would bring our indicated stock level below 5 units we ask that you contact our customer service staff who can confirm the availability of this stock for you.

Manufactured Goods

Many of our goods are assembled right here on site in Stepney, South Australia. For these goods our indicated stock levels may include stock we can make out of components available to us. A number of our products will share components, such as backplates, so the purchase of one item may reduce the available stock of another. In the unlikey instance that your order is unable to be processed due to shared components our customer service staff will contact you as soon as possible. We are working toward having our system let you know when your cart will exceed our component availablity.

Sometimes we run out of stock however our highly skilled manufacturing team may be able to source missing components from other similar products or use our state of the art CNC facilities to meet your needs. Please talk to our customer service team about these options.

Stock Commitment

Stock will be committed to your order once you place the order through the checkout. Stock is not committed to "ongoing" orders that may be saved for later or orders that are in progress and have not yet been submitted.
For items that are low in stock, stock will be allocated on a first come first serve basis. While unlikely, it is possible multiple customers may be trying to buy the same stock so we encourage you to place your order as early as possible.

Shipping

On checkout you will be asked to specify a shipping method for your order. When shipping to stores we will use your selected method and our courier network to get the best available price and service for you. When selecting the airbag method the indicated price is per individual 3kg airbag. As these are limited in size and weight we cannot indicate the final cost at checkout. If you would like to discuss specific delivery options and costs, please contact our customer service staff.

Warranty Terms

What does this warranty cover?

This warranty is valid for ten (10) years from the date of purchase and covers any defects in materials and workmanship, including the internal mechanisms of door levers, door knobs, locks and latches, with the exceptions stated below.

What is not covered by this warranty?

Southern Design Group use various manufacturing techniques to produce a distinct range of finishes. Some unique finishes may vary from product-to-product due to the hand-crafted processes involved in creating them. The character of these unique finishes is intended to change and develop as a result of time, touch, and climate conditions. Accordingly, Southern Design Group finishes are not covered by warranty. Minor defects that do not affect the workings of a product can be a normal part of the manufacturing process and will be assessed on a case-by-case basis. Southern Design Group will not assume liability for any labour charges relating to the removal or re-installation of the products; nor will freight, postage or handling expenses related to the products be covered by Southern Design Group. Damages caused by accident, misuse, abuse, or improper installations are not covered by this warranty.

Faulty Stock

Wholesale account holders should return any faulty stock to Southern Design Group for assessment. We do not accept returns directly from the public.

A Credit Returns Form must be completed, with invoice number or proof of purchase provided (download here).

Change of Mind Items

We accept change of mind stock items back for credit in the following circumstances:

• The goods must be returned within 90 days of purchase; and
• The goods are returned in “as new” condition (goods will not be accepted for return if previously fitted, have missing screws or are unsaleable for any reason); and
• A credit returns form is filled out – with all details including invoice number goods were purchased on.

Please note that a 20% re-stocking fee applies to all change of mind credits.

Further information

We attempt to credit all items returned in the same month as we receive them. Therefore, any details you provide to make the process quick and easy helps us to process your credit quickly and correctly.

If you require any further information on our returns policy, please do not hesitate to contact our sales team at info@southerndesigngroup.com.au. One of our team members will be more than happy to assist.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.